Collections as a Brand Touchpoint: Creating Loyalty with AI

  • Credit Expo België 2026  | Donderdag 12 maart | De Montil Affligem
  • Expertsessie: Collections as a Brand Touchpoint | 12:15 tot 12:45 uur | Pluto
  • Spreker: Maxime Kaniewicz, Director AI & Data Science PAIR Finance

Debt collection in Belgium faces unique challenges: three distinct regions, each with different languages, cultures, and regulations. How can brands ensure a positive, unified customer experience and foster loyalty across all regions, especially at the final, critical touchpoint: the payment reminder? PAIR Finance supports 600 brands from diverse industries throughout Europe, such as Zalando, Sixt and Hellofresh. Expectations for personalisation in the collections process rise. In a recently conducted European study, the AI pioneer PAIR Finance gained exclusive insights into consumer psychology. These insights reveal how AI-driven, empathetic communication dramatically reduces customer stress and transforms debt recovery into a positive brand experience.

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