{"id":14508,"date":"2016-08-17T15:07:43","date_gmt":"2016-08-17T13:07:43","guid":{"rendered":"https:\/\/www.creditexpo.be\/fr\/?post_type=creditex_nieuws&p=14508"},"modified":"2017-06-06T11:24:39","modified_gmt":"2017-06-06T09:24:39","slug":"merci-davoir-paye-notre-facture","status":"publish","type":"post","link":"https:\/\/www.creditexpo.be\/fr\/merci-davoir-paye-notre-facture\/","title":{"rendered":"\u201cMerci d\u2019avoir pay\u00e9 notre facture\u201d"},"content":{"rendered":"

Lorsqu’un client ne paie pas votre facture, vous lui envoyez une sommation. Mais pourquoi ne pas le remercier lorsqu’il la paie ? Commercialement parlant, ce n\u2019est pas une mauvaise id\u00e9e…<\/span><\/p>\n

1. Une petite tape sur l\u2019\u00e9paule, \u00e7a marche<\/strong><\/p>\n

Remercier quelqu\u2019un pour ce qu\u2019il a fait, c\u2019est un peu comme lui donner une petite tape sur l\u2019\u00e9paule. Qui n\u2019appr\u00e9cie pas un tel geste ? Tous les ouvrages et cours de management, tous les workshops, expliquent qu’il faut r\u00e9guli\u00e8rement donner une petite tape sur l’\u00e9paule de votre personnel. Rien ne donne plus envie de bien travailler que la reconnaissance et la valorisation.<\/p>\n

Pourquoi n’en serait-il pas de m\u00eame pour vos clients ? Une petite tape sur l’\u00e9paule en fera de meilleurs clients.<\/p>\n

2. Un contact plus chaleureux<\/strong><\/p>\n

En remerciant votre client, vous faites un geste qui va rendre la relation plus chaleureuse. Peu de grandes entreprises remercient leurs clients. Ce faisant, vous \u00eates per\u00e7u comme plus sympathique, authentique, unique, personnel, et proche du client. Vous \u00eates heureux d\u2019avoir obtenu le paiement, et vous en remerciez personnellement votre client.<\/p>\n

3. Cocher la facture<\/strong><\/p>\n

Les clients appr\u00e9cient de savoir que leur paiement est bien arriv\u00e9. Ils peuvent cocher leur facture. Les webshops et services en ligne nous y ont habitu\u00e9s ces derni\u00e8res ann\u00e9es : ils nous adressent toujours une confirmation du paiement, soit directement, soit plus tard par e-mail. Le client sait que tout est en ordre et que son produit ou service sera livr\u00e9 (si ce n\u2019est pas d\u00e9j\u00e0 le cas).<\/p>\n

4. Paiement ponctuel<\/strong><\/p>\n

De nombreux entrepreneurs ne remercient le client que pour un paiement ponctuel. C\u2019est logique. Et cela peut encourager le client \u00e0 payer bien \u00e0 temps \u00e0 l’avenir aussi.<\/p>\n

5. Nouveau projet ?<\/strong><\/p>\n

Vous cr\u00e9ez une ouverture pour un nouveau projet. Vous pouvez demander imm\u00e9diatement au client si vous pouvez encore faire quelque chose pour lui. Et comme votre nom est cit\u00e9, vous \u00eates certain de rester \u00e0 l’esprit du client.<\/p>\n

Mais soyez concis. Les bo\u00eetes de r\u00e9ception ayant tendance \u00e0 d\u00e9border, aucun client ne souhaite recevoir de longues missives aujourd’hui.<\/p>\n

\u2018Merci pour votre paiement\u2019 suffit, accompagn\u00e9 de la mention que vous restez au service du client \u00e0 l’avenir.<\/p>\n

Source: Graydon Blog<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Lorsqu’un client ne paie pas votre facture, vous lui envoyez une sommation. Mais pourquoi ne pas le remercier lorsqu’il la paie ? Commercialement parlant, ce n\u2019est pas une mauvaise id\u00e9e… 1. Une petite tape sur l\u2019\u00e9paule, \u00e7a marche Remercier quelqu\u2019un pour ce qu\u2019il a fait, c\u2019est un peu comme lui donner une petite tape sur […]<\/p>\n","protected":false},"author":7,"featured_media":12010,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43],"tags":[],"class_list":["post--14508","post","post--type-post","post--status-publish","post--format-standard","post--has-post-thumbnail","post--hentry","post--category-general"],"acf":[],"yoast_head":"\n\u201cMerci d\u2019avoir pay\u00e9 notre facture\u201d - Credit Expo Belgi\u00eb<\/title>\n<meta name=\"description\" content=\"Lorsqu'un client ne paie pas votre facture, vous lui envoyez une sommation. 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